Frequently Asked Questions

If the customer has to reschedule or cancel the service for any reason, they must get in touch with us 24 hours in advance. The customer agrees to pay a cancellation/reschedule charge (minimum of $60.00 inclusive of GST) for administrative costs and loss in the event that the customer fails to give a minimum of 24 hours’ notice prior to the booked service.

We use advanced cleaning methods such as hot water extraction (steam cleaning) and dry cleaning, depending on the type of carpet and your specific needs.

Yes, we use eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment.

Yes, we guarantee our work. If you’re not satisfied with the results, please let us know within 24 hours, and we’ll re-clean the affected areas at no additional cost.

We recommend moving small items and breakables before our team arrives. Our technicians can help move larger furniture, but please inform us in advance if you require this service.

It’s recommended to have your carpets professionally cleaned at least once every 12-18 months. However, homes with pets, children, or high traffic areas might need more frequent cleanings.

While our professional cleaning services are highly effective at removing most stains, some stubborn stains may be permanent if not treated promptly. However, our experienced technicians use advanced techniques and solutions to achieve the best possible results.

Yes, we offer emergency carpet cleaning services to address urgent situations promptly and effectively. Whether it’s a wine spill, pet accident, or unexpected mess, our team is ready to respond quickly with the right tools and expertise to restore your carpets. Don’t let unexpected incidents ruin your carpet’s appearance—contact us for fast and reliable emergency carpet cleaning solutions.

Drying times can vary, but typically carpets dry within 2-6 hours. We recommend keeping the area well-ventilated to speed up the drying process.